online grievance redressal system


Online Grievance Redressal system has separate dashboard for different type of users including student, admin and grievance cell members helps to maintain confidentiality in grievance procedure.


  • Users can register for an account using the quick and easy register page.
  • Users can post grievance by registering an account.
  • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
  • Users can change their user settings, including profile image and password.
  • Users are allowed to view all their Grievance tickets they have created and made.
  • View status and reply of the complaints posted
  • View notifications from the grievance cell members
  • Attach supporting files in favour of the complaint/grievance


  • Users can post grievance either by registering an account.
  • Additional field for category and sub category of grievance.
  • Assign complaints to grievance cell members based on the complaint nature/type.
  • Get notifications of newly created tickets with the notification system (includes email alerts).
  • Tickets can be rated by users; you can view rated tickets.
  • Easily search tickets on the system.
  • Each ticket can have a staff member assigned to it.
  • Your Tickets section shows all tickets that have been created in categories you are added to.
  • Your Assigned Tickets section shows all tickets you have been assigned to.
  • Settings to edit and reset profile
  • Option to view complaints sent by the user.
  • Report generating feature to create account on the total/pending/closed complaints, assigning start and end date.
  • Option to send reply to the complaints along with attachments, if any
  • Re-open complaints and give satisfactory solution


  • Add grievance cell members
  • Create and monitor accounts of grievance cell members.
  • View complaints sent by the users
  • Assign complaints to grievance cell members based on the complaint nature/type


  • View a detailed graph of open and closed tickets for a specific date range.
  • View recently rated tickets.
  • View how many tickets they have been assigned to particular cell member.
  • Can view and edit all the tickets including ticket status, category etc.
  • Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.


Username: [email protected]
Password: admin123

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