Online Grievance Redressal system
has separate dashboard for different type of users including student, admin and grievance cell members helps to maintain confidentiality in grievance procedure.
USER & REGISTRATION SYSTEM
- Users can register for an account using the quick and easy register page.
- Users can post grievance by registering an account.
- Login System comes with a Forgotten Password page, to allow users to reset their password via email.
- Users can change their user settings, including profile image and password.
- Users are allowed to view all their Grievance tickets they have created and made.
- View status and reply of the complaints posted
- View notifications from the grievance cell members
- Attach supporting files in favour of the complaint/grievance
- Users can post grievance either by registering an account.
- Additional field for category and sub category of grievance.
- Assign complaints to grievance cell members based on the complaint nature/type.
- Get notifications of newly created tickets with the notification system (includes email alerts).
- Tickets can be rated by users; you can view rated tickets.
- Easily search tickets on the system.
- Each ticket can have a staff member assigned to it.
- Your Tickets section shows all tickets that have been created in categories you are added to.
- Your Assigned Tickets section shows all tickets you have been assigned to.
- Settings to edit and reset profile
- Option to view complaints sent by the user.
- Report generating feature to create account on the total/pending/closed complaints, assigning start and end date.
- Option to send reply to the complaints along with attachments, if any
- Re-open complaints and give satisfactory solution
- Add grievance cell members
- Create and monitor accounts of grievance cell members.
- View complaints sent by the users
- Assign complaints to grievance cell members based on the complaint nature/type
- View a detailed graph of open and closed tickets for a specific date range.
- View recently rated tickets.
- View how many tickets they have been assigned to particular cell member.
- Can view and edit all the tickets including ticket status, category etc.
- Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.
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Overall client rating is 4.9 out of 5 for Grepix Infotech by 100+ clients on 500+ projects.
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