GRIEVANCE FEATURES

Name: Grepix Infotech Pvt. Ltd.
Address: Uttar Pradesh, Noida, India
Telephone: +91-886-021-3347

Online Grievance Redressal system has separate dashboard for different type of users including student, admin and grievance cell members helps to maintain confidentiality in grievance procedure.

USER & REGISTRATION SYSTEM

Users can register for an account using the quick and easy register page.
Users can post grievance by registering an account.
Login System comes with a Forgotten Password page, to allow users to reset their password via email.
Users can change their user settings, including profile image and password.
Users are allowed to view all their Grievance tickets they have created and made.
View status and reply of the complaints posted
View notifications from the grievance cell members
Attach supporting files in favour of the complaint/grievance

GRIEVANCE SYSTEM

Users can post grievance either by registering an account.
Additional field for category and sub category of grievance.
Assign complaints to grievance cell members based on the complaint nature/type.
Get notifications of newly created tickets with the notification system (includes email alerts).
Tickets can be rated by users; you can view rated tickets.
Easily search tickets on the system.
Each ticket can have a staff member assigned to it.
Your Tickets section shows all tickets that have been created in categories you are added to.
Your Assigned Tickets section shows all tickets you have been assigned to.
Settings to edit and reset profile
Option to view complaints sent by the user.
Report generating feature to create account on the total/pending/closed complaints, assigning start and end date.
Option to send reply to the complaints along with attachments, if any
Re-open complaints and give satisfactory solution

ADMIN PANEL

Add grievance cell members
Create and monitor accounts of grievance cell members.
View complaints sent by the users
Assign complaints to grievance cell members based on the complaint nature/type

GRIEVANCE SYSTEM REPORTS

View a detailed graph of open and closed tickets for a specific date range.
View recently rated tickets.
View how many tickets they have been assigned to particular cell member.
Can view and edit all the tickets including ticket status, category etc.
Report will include complaint category, subject line, complaint type, date of posting, complaint status, name of complainant, actions taken etc.

ONLINE GRIEVANCE REDRESSAL SYSTEM DEMO

Username: [email protected]
Password: admin123

TAKE A DEMO