ONLINE GRIEVANCE REDRESSAL SYSTEM FOR INSTITUTE

Online Grievance Redressal System AICTE Norms, Providing An Online Platform For Institutions To Receive And Dispose Of Grievances Online:

• According to the statement released by Minister for Human Resource Development in 2012, every higher education institution should have Grievance Redressal mechanisms to address the complaints of students and faculty members.
• The All-India Council for Technical Education (AICTE) has made it mandatory (from February 20) for all its affiliated institutions to put grievance redressal mechanisms in place so that “each institute is able to receive and dispose of grievances online.”
• According to AICTE, the implementation ogf grivence redress portal will be helpful to address all the grievances in a time-bound manner. This will ensure transparency and students will be more benefitted.
• Effective and timely redressal or settlement of the grievances makes grievance redressal system mandatory in higher education institute, according to the Ministry of Human Resource Development (MHRD), Government of India.
• Grievance Redressal cell member deals with all types of grievances, complaints including those received from Students, Faculty and other Stakeholders.

At Grepix, we design & develop a complete Online Grievance Redressal System in college at the most affordable price.

Following are some benefits of Grievance Redressal Software:

Sudden way of SMS / Email alerts
With the establishment of Grievance Redressal System, grievances from students and others will be promptly addressed and provide timely succour to aggrieved students/teachers/parents or other staff in higher educational institutions.

College Grievance Management System has mainly two interfaces. The fully automated system includes a user interface for students and admin/ grievance cell member’s interface for managing the entire system.

• A student/staff of the institution can lodge complaint through the system by registering in the website.
• After successful registration of the complaint, the user will get a complaint ID (acknowledgment number) for the future reference.
• The system automatically sends alert to the grievance cell administrator on the complaint for taking required action.
• After receiving notifycation/Email via system, admin will verify the authenticity of the complaint and forward the complaint to the concerned grievance cell member who deals with the specific complaint category for attending the grievance promptly and effectively.
• The Grievance cell member after proper redressal of the complaint through effective action sends reply to the complainant with supporting files, if any.
• Once the complaint is resolved, petitioner will get an alert message and he/she can view reply to the grievance posted.
• The complaints redressed will be shown as closed and the complainants can reopen the case if they are not satisfied with the solution or action taken on their grievance.
• The admin of the grievance system can also forward the complaint to next level of investigation for a satisfactory resolution.
• The stakeholders of institute tend to develop greater confidence in this online grievance and feedback mechanism as they are given formal acknowledgement via SMS, Email and other online notification in a confidential way.

We design & develop a complete Online Grievance Redressal System in engineering colleges at the most affordable price.

Want to establishment of online grievance redressal mechanism in your AICTE affiliated Institute? Please contact us.