• Online Grievance Redressal System

ONLINE GRIEVANCE REDRESSAL SYSTEM FOR INSTITUTE

Grievance Redressal System is an online platform to receive and act on complaints reported by students of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively.

Grievance Redressal can be handled directly by institutes through their own websites. Also the smart web portal for grievance processing connects students and action-takers directly through online platform. Grievance System helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users.

Following The AICTE Norms, Providing An Online Platform For Institutions To Receive And Dispose Of Grievances Online:

  • According to the statement released by Minister for Human Resource Development in 2012, every higher education institution should have Grievance Redressal mechanisms to address the complaints of students and faculty members.
  • The All-India Council for Technical Education (AICTE) has made it mandatory (from February 20) for all its affiliated institutions to put grievance redressal mechanisms in place so that “each institute is able to receive and dispose of grievances online.”
  • According to AICTE, the implementation ogf grivence redress portal will be helpful to address all the grievances in a time-bound manner. This will ensure transparency and students will be more benefitted.
  • Effective and timely redressal or settlement of the grievances makes grievance redressal system mandatory in higher education institute, according to the Ministry of Human Resource Development (MHRD), Government of India.
  • Grievance Redressal cell member deals with all types of grievances, complaints including those received from Students, Faculty and other Stakeholders.
 

At Grepix, we design & develop a complete Online Grievance Redressal System for institutions at the most affordable price.

WHY ONLINE GRIEVANCE REDRESSAL SYSTEM?

As per the statement, UGC, AICTE and NCTE required all central educational institutions, technical and management institutions under AICTE, deemed to be universities and teacher education institutions under NCTE to set up Grievance Redressal System before the commencement of the following academic year.

The new regulation states that the institutions should also submit online monthly/quarterly status report to AICTE on the number of complaints received, disposed and pending.

Besides, the Council will take into account the performance of this online redressal system at the time of renewal of the institution’s approval every year.

BENEFITS OF Online Grievance Redressal System

Following are some benefits of Online Grievance Redressal System:

Sudden way of SMS / Email alerts
With the establishment of Grievance Redressal System, grievances from students and others will be promptly addressed and provide timely succour to aggrieved students/teachers/parents or other staff in higher educational institutions.

Online Grievance Redressal System has mainly two interfaces. The fully automated system includes a user interface for students and admin/ grievance cell member’s interface for managing the entire system.

Why Choose Us?

Secure Login

We provide secure login to user and grievance members.

Client Area

User can access grievance system frontend through website.

User Roles

We can manage user roles according to client requirements.

Ticket System

Grievance system track and manage user complaints from website.

Custom Fields

We can add custom fields according to client requirements.

Admin Panel

Admin panel includes dashboard, complaint tickets, reports, ratings, members etc.

ONLINE GRIEVANCE REDRESSAL SYSTEM PROCESS/STEPS:

  • A student/staff of the institution can lodge complaint through the system by registering in the website.
  • After successful registration of the complaint, the user will get a complaint ID (acknowledgment number) for the future reference.
  • The system automatically sends alert to the grievance cell administrator on the complaint for taking required action.
  • After receiving notifycation/Email via system, admin will verify the authenticity of the complaint and forward the complaint to the concerned grievance cell member who deals with the specific complaint category for attending the grievance promptly and effectively.
  • The Grievance cell member after proper redressal of the complaint through effective action sends reply to the complainant with supporting files, if any.
  • Once the complaint is resolved, petitioner will get an alert message and he/she can view reply to the grievance posted.
  • The complaints redressed will be shown as closed and the complainants can reopen the case if they are not satisfied with the solution or action taken on their grievance.
  • The admin of the grievance system can also forward the complaint to next level of investigation for a satisfactory resolution.
  • The stakeholders of institute tend to develop greater confidence in this online grievance and feedback mechanism as they are given formal acknowledgement via SMS, Email and other online notification in a confidential way.
 

Want to lodge a grievance system in your AICTE affiliated Institute? Please contact us.

ONLINE GRIEVANCE REDRESSAL SYSTEM DEMO

Username: admin@gmail.com
Password: admin

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ADMIN PANEL SCREENSHOTS

online grievance redressal system

GRIEVANCE FEATURES

Grepix Infotech design and develop online grievance system that is ideally accessible, simple, quick, fair, and respect confidentiality of the users. Also, it is responsive, effective, accountable and able to provide feedback to institute management for systematic reform. This online grievance management mechanism, designed in accordance with AICTE norms, aims at resolving the grievances of students, parents and others with optimal transparency and accuracy.

Online Grievance Redressal system has separate dashboard for different type of users including student, admin and grievance cell members helps to maintain confidentiality in grievance procedure.

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