Grievance Redressal System is an online platform to receive and act on complaints reported by students of private or public institutions, enabling prompt actions on any issue raised by them and to avail services more effectively.
Grievance Redressal can be handled directly by institutes through their own websites. Also the smart web portal for grievance processing connects students and action-takers directly through online platform. Grievance System helps to pursue quick action for solving the grievance, while maintaining affordability and ease to the users.
At Grepix, we design & develop a complete Online Grievance Redressal System for institutions at the most affordable price.
As per the statement, UGC, AICTE and NCTE required all central educational institutions, technical and management institutions under AICTE, deemed to be universities and teacher education institutions under NCTE to set up Grievance Redressal System before the commencement of the following academic year.
The new regulation states that the institutions should also submit online monthly/quarterly status report to AICTE on the number of complaints received, disposed and pending.
Besides, the Council will take into account the performance of this online redressal system at the time of renewal of the institution’s approval every year.
Sudden way of SMS / Email alerts
With the establishment of Grievance Redressal System, grievances from students and others will be promptly addressed and provide timely succour to aggrieved students/teachers/parents or other staff in higher educational institutions.
Online Grievance Redressal System has mainly two interfaces. The fully automated system includes a user interface for students and admin/ grievance cell member’s interface for managing the entire system.
We provide secure login to user and grievance members.
User can access grievance system frontend through website.
We can manage user roles according to client requirements.
Grievance system track and manage user complaints from website.
We can add custom fields according to client requirements.
Admin panel includes dashboard, complaint tickets, reports, ratings, members etc.
Want to lodge a grievance system in your AICTE affiliated Institute? Please contact us.
Grepix Infotech design and develop online grievance system that is ideally accessible, simple, quick, fair, and respect confidentiality of the users. Also, it is responsive, effective, accountable and able to provide feedback to institute management for systematic reform. This online grievance management mechanism, designed in accordance with AICTE norms, aims at resolving the grievances of students, parents and others with optimal transparency and accuracy.
Online Grievance Redressal system has separate dashboard for different type of users including student, admin and grievance cell members helps to maintain confidentiality in grievance procedure.Read more features